Shipping & Returns

SHIPPING:

1. Australia Only - Table Based Shipping: We use Australia Post Parcel Post & Express Post Prepaid Satchels, which have tracking available (auspost.com.au/track) !

Orders will be despatched within 3-5 working days.

2. International Table Based Shipping (Zone A, B, C & D): I use Australia Post International Delivery Regular Services, this is table based costing (as advised by Australia Post) and calculated on total weight, with packaging included in this price. Orders will be despatched within 3-5 working days.

  • Zone 1 (New Zealand).
  • Zone 2 (Asia Pacific).
  • Zone 3 (USA/Canada/Middle East).
  • Zone 4 (Rest of World).


RETURNS:

We accept returns within 30 days of purchase only if a product is broken or defective.  We will happily replace the faulty item upon it's return. Shipping of the original item is at customer cost. If we agree/find the product to have a production fault, we will happily apply a credit to your account for the cost of shipping!

Damage to items caused by Australia Post must be followed up with Australia Post in the first instance (directly with them).  Chops's Place cannot be held liable for any damage caused after despatch of the product/s, during delivery, although saying that, please do let us know if there is any issues with delivery and we'll do our best to help where possible?